Frequently Asked Questions
Everything you need to know about our luxury silk and fashion collections.
What makes Jim Thompson silk unique?
Jim Thompson silk is world-renowned for its hand-woven quality and heritage. We control the entire production process, from the silkworms to the finished fabric, ensuring the highest standards of luxury and durability.
Do you offer international shipping?
Yes, we ship our fashion and home collections globally. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my silk garments?
To preserve the luster of your silk, we recommend professional dry cleaning. For specific items, hand washing in cold water with a mild silk detergent may be possible; please always check the care label on your garment.
What is your return policy?
We accept returns for unused items in their original packaging with all tags attached within 30 days of delivery. Please note that personalized or final sale items cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your products sustainably made?
Sustainability is at our core. We support local Thai farming communities and utilize eco-friendly dyeing processes to minimize our environmental footprint while maintaining the luxury quality of our textiles.